Screen for Voice. Hire for Performance.
Replace SVAR and Versant tests with AI-powered async video screening. Score 12 communication dimensions — accent, fluency, warmth, patience — without scheduling a single test session.
Why BPO teams are moving away from SVAR and Versant
Traditional voice tests made sense before AI video screening existed. Here's what you gain by switching.
| Criteria | SVAR / Versant | Candidline |
|---|---|---|
| Cost | $15–$30 per candidate (SVAR / Versant fee) | $1 USD per candidate screened |
| Scheduling | Candidates must book a test slot, delaying your pipeline | Candidates apply asynchronously, any time of day |
| Score output | One composite score (e.g. 55/80) | 12 scored dimensions across 4 categories, plus per-question breakdown |
| Visual context | Audio only — you never see the candidate | Video + audio: eye contact, posture, presence all scored |
| Role-specific questions | Generic test content not tied to your job | Custom video questions with signal detection (e.g. empathy, de-escalation) |
| Volume | Coordination overhead makes 1,000+ tests impractical | Bulk CSV invite — screen thousands in a single click |
12 dimensions. One video. Instant results.
Every candidate is scored across four communication categories by GPT-4o, analyzing both audio transcript and video frames.
English Clarity & Pronunciation
Accent neutrality, diction, and how easily the candidate is understood by a native speaker.
Pace, Tone & Energy
Speaking rhythm, vocal modulation, and the energy level projected on a customer call.
Confidence vs Nervousness
Measured against hesitation, filler words, and vocal stability throughout the response.
Eye Contact
Whether the candidate maintains camera-facing presence — critical for video-based customer roles.
Posture & Composure
Professional physical presentation and stillness, reflecting readiness for a customer-facing role.
Natural vs Rehearsed
Distinguishes genuine communication style from scripted responses — authenticity customers notice.
Stays on Topic & Coherent
Measures structured thinking and ability to stay relevant — reduces call handle time.
Listening Comprehension
How accurately the candidate understood and responded to each question prompt.
Vocabulary & Grammar
Range and correctness of language — especially relevant for complex escalation or tech support calls.
Warmth & Approachability
The interpersonal ease that drives CSAT scores and customer loyalty on every interaction.
Patience & Composure Under Pressure
Critical for collections, escalations, and high-frustration customer situations.
Authenticity & Engagement
Whether the candidate comes across as genuinely invested — customers feel the difference.
Everything you need to decide. On one screen.
Watch the video, read the AI analysis, and make a call — without leaving the candidate profile.
Video player with question timeline
Click any question marker to jump directly to that answer. No scrubbing.
Per-question scores with signal detection
Each answer is scored 0–10 with detected signals: empathy, de-escalation, active listening, resilience.
AI-generated candidate summary
2–3 sentence assessment of overall communication fit — written for a hiring manager, not a data scientist.
Top strengths & areas to probe
Three green strengths and three development areas, so your interviewer knows exactly what to dig into.
Resume + match scores alongside
Skill match, industry fit, and education score are visible on the same profile — zero tab-switching.
Maria Santos
Customer Service Agent — Applied Jan 15
8.2/10
Overall Score
Top Strengths
✓ Clear pronunciation
✓ Warm tone
✓ Active listener
Areas to Probe
→ Pacing under pressure
→ Grammar consistency
→ Reduce filler words
Built for the volume BPO hiring demands
Screening 500 candidates for a new campaign shouldn't take a month.
Bulk CSV Invite
Upload a spreadsheet of 1,000 candidates. One click sends every invite. They apply on their own time — no coordination required.
AI Natural Language Search
Type "experienced communicators with neutral accent and BPO background" and get a filtered list instantly — no manual sorting.
Skills & Flag Filtering
Filter by 65+ skills (customer service, CRM, Spanish, etc.) and by AI-detected flags like Job Stability or Strong Communication.
Ready to replace SVAR and Versant?
Book a demo and see how Candidline screens BPO voice candidates faster, deeper, and at any scale — without a single test session to schedule.